Our mission is to enable our customers to do more by realizing the full potential of their assets and human resources which includes Operational Training – Driver Friendly focused. We understand that these assets are built to perform demanding operations over several years and their capability needs to evolve to match the constantly changing needs of the market. Greater platform capability requires a similar evolution in operational training.
Operational Training – Driver Friendly focused is critical in the area of driver recruiting and retention. Without professional and driver friendly operational staff a company has a much better chance at long-term success. Truck drivers drop off goods at all times of the year. Whether the temperature gets hot or stays cold for a number of months, truck drivers must deliver products on time or run the risk of losing their jobs. However, with the assistance of a operational staff who knows how to help their drivers stay on schedule, the job of a truck driver gets a bit less difficult.
Without operational staff, commercial truck drivers would never know where they were supposed to go. Operational staff provide drivers with the information they require to pick up and deliver their next load. Operational staff is responsible for locating the loads and often sign contracts with shippers and brokers for their customers. Below are a few things to think about if somebody is considering a career in operations in the transportation industry.
1.) Get the proper training you need to be effective in transportation operations. Those who hope to hold this position need to at least have their high school diploma. The bulk of the knowledge you gain to be a in operations comes when you mirror the good habits of successful operations staff who have years of experience in the industry.
2.) Write down the things you see good operations staff do while on the job. Though it takes time to learn how to become a good at the position, focus on the main duties of your job and tackle them one area at a time. You need to learn how to schedule the drop-offs of various products and know about alternate routes to take depending on the amount of traffic in a given area. Among the tools that make the life of a dispatcher easier, are GPS (Global Positioning System) devices and database programs to keep everything organized and on schedule.
3.) React well to pressure. If you want to be in transportation operations, you need to learn how to perform well under pressure. For instance, if a truck driver that you guide needs to get to a certain location by 6 p.m. to make a delivery, focus on getting him there in the quickest manner possible. Give them the directions they needs, help them to avoid routes with too much traffic and stay in constant communication with them in a calm, collected manner.